Privacy Policy
First Class Glass
5091 Williams Lake Rd, Waterford, MI 48329
Phone: (248) 206-3612
Email: info@firstclassglassmi.com
Website: www.firstclassglassmi.com
Effective Date: September 8, 2026
Last Updated: September 8, 2026
First Class Glass ("First Class Glass," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website at www.firstclassglassmi.com, our phone and text message communications, our online forms, and any other interaction you have with our business.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information you provide to us directly.We collect information you give us when you request a quote, schedule an estimate or service, fill out a contact form, subscribe to updates, call or text us, or otherwise communicate with us. This may include:
- Name
- Phone number (including mobile number)
- Email address
- Service or project address
- Details about the glass, shower door, mirror, window, or storefront work you are requesting
- Photos or measurements you choose to send us
- Appointment preferences and scheduling details
- Billing information needed to complete a transaction (payment card details are handled by our payment processor and are not stored by us)
Information collected automatically.When you visit our website, our analytics providers and we may automatically collect:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages viewed, links clicked, and time spent on the site
- Referring website or search terms
- Cookie and similar tracking identifiers
Information from third parties.We may receive information about you from advertising and lead sources such as Google, review platforms, or referral partners when you submit an inquiry through those channels.
2. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests, questions, and service inquiries
- Schedule, confirm, and complete estimates, installations, and service calls
- Provide customer service and follow up after work is completed
- Process payments and maintain records of transactions
- Improve our website, services, and customer experience
- Maintain the security of our systems and prevent fraud
- Comply with legal, tax, insurance, and regulatory obligations
3. SMS and Text Messaging
Consent.By providing your mobile phone number to First Class Glass through our website forms, over the phone, in person, or in writing, and by affirmatively opting in, you agree to receive text messages from First Class Glass at the number provided. Consent to receive text messages is not a condition of purchasing any goods or services from us.
Types of messages you may receive.Text messages from First Class Glass are one to one communications about your inquiry, estimate, or job. They may include appointment scheduling and confirmations, estimate and quote follow-ups, technician dispatch and arrival notifications, job status updates, invoice and payment reminders, and customer service responses.
No automated marketing campaigns.First Class Glass does not run automated text message marketing campaigns and does not send mass promotional text blasts. We text you only in response to your request for service or to communicate about work we are performing for you.
Message frequency.Message frequency varies and depends on your conversation with us about your project or service request.
Cost.Message and data rates may apply. Contact your wireless provider for details about your plan.
Opting out.You may cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a message confirming that you have been unsubscribed, and you will no longer receive text messages from us unless you opt in again. You may also ask us to remove your number by calling (248) 206-3612 or emailing info@firstclassglassmi.com.
Help.For help at any time, reply HELP to any message from us, call (248) 206-3612, or email info@firstclassglassmi.com.
Carriers.Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless service provider.
How we handle your mobile information.No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, with the sole exception of aggregators, messaging platforms, and service providers that we use strictly to deliver the text messages you have requested. Those providers are contractually prohibited from using your information for any purpose other than providing that service to us. We do not sell, rent, or trade your mobile phone number or SMS consent information.
4. Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar technologies to keep the site functioning properly, remember your preferences, understand how visitors use the site, and measure the performance of our advertising. We use services such as Google Analytics and Google Tag Manager for these purposes.
Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect how parts of our website function. Where required by law, we display a cookie notice that allows you to manage your choices.
5. How We Share Information
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
- Service providers.With vendors who perform services on our behalf, such as website hosting, customer relationship management, scheduling, call tracking, text messaging platforms, payment processing, email delivery, and analytics. These providers may access your information only to perform work for us and are required to protect it.
- Subcontractors and installers.With installers or subcontractors assigned to your project, limited to the information needed to complete the work.
- Legal and safety reasons.When required by law, subpoena, court order, or other legal process, or when necessary to protect our rights, property, or the safety of our customers, employees, or the public.
- Business transfers.In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to the protections described in this policy.
As stated in Section 3, mobile information and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we hold against loss, misuse, unauthorized access, and disclosure. Our website uses SSL encryption. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to limit access to it to people who need it to do their jobs.
7. Data Retention
We keep personal information for as long as needed to provide the services you requested, maintain business and warranty records, resolve disputes, and comply with our legal, tax, and insurance obligations. When information is no longer needed, we delete it or de-identify it.
8. Your Choices and Rights
You may:
- Opt out of text messages at any time by replying STOP
- Unsubscribe from marketing emails using the link in any message
- Ask us to update or correct your information
- Request a copy of the personal information we hold about you
- Request that we delete your personal information, subject to records we are required to keep
To make a request, call (248) 206-3612 or email info@firstclassglassmi.com. We will respond within the time frame required by applicable law. Depending on where you live, you may have additional rights under state privacy laws, and we honor those rights where they apply.
9. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, contact us at info@firstclassglassmi.com and we will delete it.
10. Third Party Links
Our website may link to third party sites such as review platforms, manufacturer pages, or social media profiles. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the Last Updated date at the top of this page. Continued use of our website or services after an update means you accept the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
First Class Glass
5091 Williams Lake Rd, Waterford, MI 48329
Phone: (248) 206-3612
Email: info@firstclassglassmi.com
Website: www.firstclassglassmi.com
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